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wonbowlai
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Customer Service

Shipping & Delivery
Once you place the order on our website and make payment for it, you would receive an order confirmation email immediately. If you don’t receive it, please contact us. You can also visit your Member Center to view detailed information about the state of the order.

We will ship the package within 24 hours. Once shipped out, an email will be sent to you within the next 48 hours showing that the order has been shipped and could be tracked with the tracking NO provided. Please allow 5-7 days for delivery.

Delivery is guaranteed. If the package is lost we will reship at our expense.
Returns & Replacements
Once you place the order on our website and make payment for it, you would receive an order confirmation email immediately. If you don’t receive it, please contact us. You can also visit your Member Center to view detailed information about the state of the order.

We will ship the package within 24 hours. Once shipped out, an email will be sent to you within the next 48 hours showing that the order has been shipped and could be tracked with the tracking NO provided. Please allow 5-7 days for delivery.

Delivery is guaranteed. If the package is lost we will reship at our expense.
Payment Methods
We promise you will get a full refund if you do not receive what you paid.

1. Credit Card

A. We accept Visa and Master credit cards. Your credit card information will be securely submitted to and verified by Visa and Mastercard to ensure authorized usage

B. Please make sure your billing information and shipping information is the same, or the payment will end into failure.

C. If your credit card payment fail, please contact the customer's service online. We will help you to pay with Western Union

D. As to the payment failure, if the failure remarks: System not avail. The buyer needs to go to card issuing company and consult the reason for failure. If it remarks Do not honor, it means the card issuing card feel there's risk in this visa deal and they refuse the deal. If this happens, the card holder can go the bank and show the card to the banker and prove you are the holder of the card so that you can require the bank authorize the deal. The buyer just need to reorder. If it remarks Declined, it means you input the weong card holder's name, card number, validity, cvv2, etc information. Under such occasion, you can reorder and input the right infomation, if it still declined, then the buyer needs to go to the bank and prove he is the crad holder

2. Western Union

Western Union is a very easy and quick way to send and receive. Pls go to www.westernunion.com and will learn more about the Western Union.

You will get 10% discount in the Western Union payment.

Enjoy your shopping with us!